The core modem pools for Pittsburgh dialup customers were upgraded to the latest version of supported firmware this morning between 5:30 AM and 7:05 AM. This upgrade required modem pool reboots, which may have affected some customer connectivity for a brief period of time between 6:55 AM and 7:05 AM.
Anecdotal observation of this server upgrade indicates the following: Lucent modems continue to operated well, Rockwell modems perform better than in previous versions (particularly through speed shifts), and USRobotics/3Com modems have some difficulty in establishing initial high-speed connections, but connections improve after the first speed shift. Most USRobotics/3Com modems can be flashed with an upgrade to improve initial speeds. Upgrades for flashable USRobotics modems are available at http://consumer.3com.com/modem/muw/ If you have questions about this upgrade, you can e-mail the Angstrom Support Team, or continue to watch this page for updates. Thank you.

Network connectivity issues have been reported through our ICG backbone, especially through the Chicago exchange point. This problem will be resolved by the pending network cutover which will eliminate this connection point. Thank you for your patience as we resolve this connectivity issue.